Premier OB/GYN of West Houston , L.L.P. - 
		Women's Health Care Issues
 

Treatment of Minors

Premier OB/GYN of West Houston requires written parental consent for the treatment of any minor. If your child is under the age of 18 and will be seen without you present, you will need to sign a Parental Consent form and it will need to be presented before your child will be seen by our physicians. Parental Consent forms are located in our Forms section on our website and all information completed on behalf of the minor patient will be verified prior to services rendered.

Although, we are extremely diligent in the verification of information submitted, we must place a caveat of awareness that Premier OB/GYN of West Houston is not responsible for the falsification of any information submitted on consent forms presented to our office.

Medication Refills

If you require a refill on a current medication, please call your pharmacy first to check if you have any refills remaining on your prescription. If not, ask your pharmacist to contact our office and leave a message on our Pharmacy and Lab Line at 713-464-2100 ext. 1159 to request a prescription refill for you. Although we try our best to have prescription renewals processed, it could take up to 48 hours for your prescription to be refilled, therefore, please do not wait until you are out of your medication.

Depending on the length of time your physician has seen you, you may be required to schedule an office visit and have labs drawn for new scripts written on certain medications. If you have not been seen within a specified period of time, you will receive notification that you are due for an office visit. If you are not able to make your visit, we may reduce your medication or deny the refill altogether; no exceptions.

Premier OB/GYN of West Houston has a very strict and conservative view when prescribing narcotics and controlled substances. We do not prescribe these medications on a routine, ongoing or long-term basis. These medications are prescribed only during office visits and will not be refilled unless necessity is determined by your physician; please do not ask our physicians to deviate from this policy.

Test Results


Normal Results

It is not the policy of Premier OB/GYN of West Houston to call all patients with normal test results. We do, however, send out a letter confirming that your results were normal. If you have any questions about your test results, please feel free to call our office at 713-464-2100 ext. 1159 and leave a message on our Pharmacy and Lab Line. Your call will be returned by one of our nurses and they will be happy to discuss your results with you. Please allow up to 2 weeks for receipt and processing of test results, depending on the type of test you have administered. If you have not received test results within the time indicated, please do not assume (no news is good news), call our office.




Abnormal Results

You will be notified by telephone of any abnormal test results. We do not leave messages on voicemail with any type of result information. We do, however, leave a message asking you to return our call. On occasion, we may request that you come in to our office or schedule an appointment with your physician to discuss complicated or sensitive test results. We reserve the right to require an office visit before releasing test results to you.

If you are 18 years of age or older, it is a HIPAA violation (Health Insurance Portability and Accountability Act) for us to release your results to anyone else without your specific written consent. Forms for consenting to the release of information can be obtained in our Forms section of our website.

In the event that we cannot reach you by telephone after at least three attempts, or you do not respond to messages left on voicemail, we will issue a letter and mail it to your address of record via Certified, Return Receipt Mail asking that you contact us. If you do not respond, Premier OB/GYN will no longer be obligated to attempt to contact you. Any harm that comes to you as a result of your failure to contact our office, is not the responsibility of Premier OB/GYN of West Houston, LLP. It is also your responsibility to make sure we have accurate phone numbers and addresses in the event that we should need to contact you. Please verify this information each time you visit our office.

Appointments

Appointments can be made by calling our office during regular business hours as indicated on our website at 713-464-2100. Our telephone operators will collect, update and verify information needed in order for us to see you and provide for your health care needs.

If you are more than thirty minutes late for your appointment and you have not called to let us know, you will either be asked to reschedule your appointment or you will be worked in at the end of the appointment schedule so as not to delay other patients scheduled appointments.

We understand at times that daily schedules are hard to manage and if you feel you will not be able to make your appointment, please be courteous and call our office to reschedule in enough time to allow us to schedule another patient in your place.

New patients need to arrive thirty minutes ahead of their scheduled appointment times for the completion of necessary paperwork and insurance verification. New patient and annual patient forms are located under our Forms section of our website to give patients an opportunity to have required forms completed before their visit.

Insurance and Billing

As a service to our patients, we bill insurance companies for office visits and affiliated hospital charges. If we are unable to verify your insurance, you will be expected to pay by cash or credit card for services performed that day. You will be provided an itemized receipt so you can in turn file a claim for reimbursement from your insurance provider. All co-payments are requested at check-in and cannot be waived due to our contractual agreements with insurance providers. Patients are responsible for paying co-payments, deductibles, co-insurance and charges denied by your insurance company at each visit. It is the responsibility of each patient to know their benefits and what services are included in their plans and which ones are not.



Participating Plans:

Aetna HMO, POS, MC, PPO, TRS
Affiliated Healthcare PPO
Beechstreet PPO
Blue Bell Creameries PPO
Blue Cross/Blue Shield PPO, POS, Blue Choice
Choice Care / Humana HMO, PPO
Cigna HMO, POS, PPO, Open Access
FirstHealth PPO
Freedom of Choice (Memorial Hermann Health Network)
GreatWest Healthcare HMO, POS, PPO
HAS (Memorial Hermann Health Network)
Healthsmart EPO, PPO (Memorial Hermann Health Network)
IMS PPO (Memorial Hermann Health Network)
Interplan Health Pro (Memorial Hermann Health Network)
Medicare
Multiplan PPO (Memorial Hermann Health Network)
National Healthcare Alliance PPO (Memorial Hermann Health Network)
One Health Plan or GreatWest
Pacificare PPO
PPO Next (Memorial Hermann Health Network)
Private Healthcare EPO, PPO (Memorial Hermann Health Network)
ProNet PPO (Memorial Hermann Health Network)
Provider Select PPO (Memorial Hermann Health Network)
Texas True Choice PPO (Memorial Hermann Health Network)
Three Rivers PPO (Memorial Hermann Health Network)
Unicare HMO, PPO
United Healthcare HMO, POS, PPO
and many others, please contact us for more information



Plans we are NOT Providers for at this time:

Aetna EXCEL
HMO Blue
Pacificare HMO
Blue Solutions

Compliments & Complaints

At Premier OB/GYN of West Houston, exceptional health care is our number one priority, and that includes keeping you, our patients and friends - happy, comfortable and well informed of your personal health issues. We not only want to continue our relationships with each one of our patients, we want to make those relationships even better. We welcome your feedback whether it is of a complimentary nature or if it is a complaint or concern you may have experienced while visiting one of our offices. If you feel that an area of our practice needs attention, please feel free to address any issues with our physicians or with our managers. We continuously strive to meet our patients' needs as efficiently and effectively as possible. We appreciate your efforts in keeping any complaints or comments constructive.

Release of Information

In accordance with state and federal laws, Premier OB/GYN of West Houston will not release any medical or personal information to anyone else, including but not limited to your spouse, without your specific written consent. This is applicable to any patient over the age of 18. For release of information on patients under the age of 18, the parent or legal guardian will be required to sign a release form. Please keep in mind, our policies regarding these matters are governed by law, and are therefore inflexible; no exceptions will be made.

If you would like a copy of your medical records to provide to another physician, you will be required to sign a Medical Records Release form. This form is located in our Forms section of our website. We release records directly to you for you to provide to your physician as you choose. Your records can either be picked up at our Katy, Texas office or we will mail them to you Certified, Return Receipt Mail. Please allow up to 10 business days for the processing of your records.

Please note, we do charge a fee of $25.00 for copying your medical records and this fee is required to be paid before we release any information to you; no exceptions will be made.

 

We are currently affiliated with and have privileges to provide patient care at Memorial Hermann Katy Hospital and Methodist West Houston Hospital.

Premier OB/GYN of West Houston, L.L.P. - Please Call Us at: 713-464-2100